Here you will find information regarding ordering, payments, delivery, returns and other general information.
Internet
Select the items you wish to order on our website at www.PrintFile.com and follow the check out instructions. Afterwards, you will receive an e-mail confirmation of your order. Most items will ship within 2 business days (Monday-Friday). The system will charge your credit card when you submit the order, even if there are backordered items.
We calculate shipping costs based on size and weight. International orders may be subject to additional fees once it arrives at the destination country.
We offer samples of most of the plastic sleeves, preservers, and pages in smaller sizes, just contact us by email or give us a call at 1-800-508-8539
Phone
Call us Toll-Free at 1-800-508-8539 – Monday – Friday 8:00AM – 4:30PM EST
Email your order to support@printfile.com (Only for dealers)
Payment
All orders need to be pre-paid, your credit card will be charged immediately after the order is placed, even if there are backordered items.
Print File accepts Visa, MasterCard, American Express, Discover and PayPal for online orders.
You may call your order in and pay with money order or personal check. Print File will process your order once we receive payment. Personal checks may take one week for approval.
Opening Accounts: Public institutions, private institutions, and businesses may establish an open account by requesting and filling out a credit application. Allow 2-4 weeks for credit approval. Terms are Net 30 days. Open account customers can order by phone or email only. These orders are not eligible for free shipping. The billing minimum is $250.00.
Delivery
Our goal is to ship all in stock items within 2 business days (Monday-Friday).
Please supply a street address for delivery if selecting FedEx as your shipping carrier.
All shipments to APO, FPO, or PO Boxes are shipped via parcel post and may delay delivery.
Items ordered together are not always shipped together. All orders are shipped FOB Origin. Refused packages are subject to return fees.
All delivery times for ground shipments are approximate. Shipments returned to Print File after attempted delivery will be subject to additional shipping charges and the customer will pay for re-delivery.
We do not request a Delivery Signature Confirmation on shipments that leave our warehouse. However, it is at the discretion of the delivery driver to either leave the package on the doorstep or to require a Delivery Signature Confirmation. Please note this is not Print File policy and is beyond our control.
Click here for free shipping offer.
Click here for delivery times.
International orders:
When ordering from PrintFile, Inc, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Customs clearance procedures may cause delays beyond our original delivery estimates. Refused packages are subject to return fees. Print File will not ship international orders incomplete.
Damaged Merchandise
Please inspect your shipment immediately upon receipt. Items damaged in transit, note any damages on all delivery receipts or freight bills. Retain packing materials (box, tape, filler, etc.) and call our Customer Service Department at 407-886-3100 or 1-800-508-8539 or email us for further instructions. We will promptly arrange for replacement or credit.
Returns
Print File will allow returns only with prior authorization and made within 90 days of invoice date. Please inspect all merchandise when delivered. If for any reason you must return products, we will handle your return by promptly replacing the item or issuing a refund. We will only refund the actual purchase price in US ($) dollars (all shipping charges excluded). Returned products need to be in resalable condition. Opened packs of pages, sleeves or bags may not be eligible for a refund. Additional shipping charges may apply. Simply call our Customer Service Department at 1-800-508-8539 or fill out the Return form to obtain a return authorization number. Please return your package along with the original packing slip and in its original package to the provided address.
Refused packages are subject to return fees.
Shipments returned to Print File after 3 delivery attempts will be subject to additional shipping charges and the customer will pay for re-delivery.
We offer samples of most of the plastic sleeves, preservers, and pages in smaller sizes, just contact us by email or give us a call at 1-800-508-8539
Sales Tax
Print File is responsible for collecting Florida state sales tax, in that case the website will automatically calculate the appropriate tax rate and add it to your order. Tax-exempt purchases within the state of Florida will be valid only if a current resale certificate or exempt organization certificate is on file.
Trademarks, Copyrights, and Patents
Copyright 2023 Print File, Inc. All rights reserved. Print File, WorkBox and other Print File product names and descriptions are registered trademarks of Print File, Inc. Additional design and patent protection may apply to the entire Print File, Inc. product line. All images and written content are a copyright of Print File, Inc.
Other Information
Bulk prices are available upon request. While we try to ensure the accurate description of all items in the catalog, prices, and product specifications are subject to change without notice. Catalog prices are subject to change therefore consult our website for up-to-date pricing.
*Print File products are not meant for human consumption.
